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Support

Help with RailFeed

For the website and the RailFeed app for iPhone. If your question isn't answered below, email us and the person who runs RailFeed will read it.

Get in touch

Signing in

You can browse RailFeed without an account. To keep a logbook, pin trains or put your stations on the home page, sign in with Apple, Google, Microsoft, or an email address and password. The app uses the same accounts as the website, so sign in with whichever you used there.

If you signed in with Apple and chose to hide your email, your account is tied to that Apple ID. Use Continue with Apple again rather than an email and password.

Forgotten password

There's no automatic reset yet. Email hello@railfeed.co.uk from the address on your account and we'll sort it out. If you know your password and want to change it, use Change password while signed in.

Your logbook

  • Logbooks are public unless you make yours private: on the website in your account, in the app under More → Settings → Public logbook. A private logbook is seen only by you.
  • Public entries appear in the sightings three hours after the time you saw the train, so nobody can use it to find where you are right now.
  • You can edit or delete any entry or photo of yours at any time, and a deleted one is gone from the site straight away.

Reporting and blocking

Every logbook entry has a Report option, on the website and in the app (the … menu on an entry). Reports go straight to the person who runs the site and illegal content is removed first. In the app you can also Block someone from the same menu, which hides everything they post; unblock them under More → Settings → Blocked users. The rules are in the terms of use.

Deleting your account

In the app, go to More → Settings → Delete account. On the website, open Delete your account. Either way you confirm with your username and your password (or by signing in with Apple, Google or Microsoft again), and your account, logbook and photos are deleted. It can't be undone. The privacy notice explains what is kept and for how long.

Train times and data

RailFeed shows what the railway's own systems report, from Network Rail and National Rail's live feeds (see data sources). If a train looks wrong, the feed may have been late or missing a report; tell us which train, date and station and we'll look.

RailFeed is not an official source. For travel decisions, use National Rail Enquiries or your train company.

The app

  • The app needs iOS 26 or later on iPhone and iPad (get it from the App Store), or Android 10 or later (get it from Google Play).
  • To add the widget on iPhone, touch and hold your Home Screen, tap Edit → Add Widget and choose RailFeed. On Android, touch and hold your home screen, tap Widgets and find RailFeed. You need to be signed in to the app for it to show live boards.
  • If the app says it can't reach RailFeed, check More → Settings → RailFeed server → Check connection. If that fails on a working connection, email us.